Last updated: July 16, 2026
Refund Policy
PATAS sells one-time audit credit packs through Paddle. There is no subscription to cancel.
1. Merchant of Record
Paddle acts as Merchant of Record for PATAS purchases and handles payment collection, tax, receipts, and eligible refunds. The Paddle checkout shows the final terms before you pay.
2. Consumer cancellation rights
If you are a consumer, applicable law may give you a right to cancel within 14 days. For digital services or content made available immediately, that right may be affected after performance begins with your consent. Your statutory rights are not reduced by this policy.
3. When to request a refund
Contact us if you were charged more than once, the purchase was unauthorized, credits were not added after a completed payment, or the paid service was materially unavailable or not as described. Include the payer email and Paddle transaction or receipt reference, but never send full card details.
4. Used credits and abuse
Refund eligibility may depend on applicable law, Paddle's buyer terms, and whether purchased credits were already substantially used. We may refuse fraudulent, abusive, or duplicate refund requests where legally permitted.
5. How to request help
Email support@patas.app or use the support route shown on your Paddle receipt. We will review the account, transaction, and credit-grant records and coordinate with Paddle when needed.